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Terms and Conditions
JABBER JAW MOBILE LLC, at Fix-iPhones.com provides web site features to you subject to the following conditions. If you visit or shop at Fix-iPhones.com, you accept these conditions. Please read them carefully.
JABBER JAW MOBILE LLC, DBA RepairLabs at Fix-iPhones.com is not Apple Inc., nor are we affiliated with Apple Inc. in any way. If the damage to your Apple device has not already voided your Apple warranty, you understand and accept that our repairs to your Apple device will invalidate the Apple warranty for that device. This privacy notice discloses the privacy practices for Fix-iPhones.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following: What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.
Privacy and Security
We implement a variety of security measures to ensure your personal information is safe. We only collect information about our customers for the purpose of processing orders and sending solicited email offers and coupons. To prevent unauthorized access and maintain data accuracy we sustain the appropriate security networks and managerial procedures to safeguard the information we collect.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-888-755-1115 or via email at support@Fix-iPhones.com
Passwords
Device password must be provided to ensure that repairs can be completed. Without the device password, some repairs cannot be completed and quality checks cannot be done after a repair. If you choose not to provide your password to us, your device will not be covered under our 90 day Labor Warranty. If the device needs further repair, you accept that by not providing the device password you will be responsible to pay for shipping to and from the repair facility and will be required to pay the specified Labor Fee.
Returns and Replacements
JABBER JAW MOBILE LLC, DBA RepairLabs at Fix-iPhones.com selected accessories come with a limited warranty valid only for manufacturer defects and not normal wear and tear. Must present receipt for any exchanges. Offer valid for exchanges only, not cash refunds. Defective parts exchangeable for in-stock items only. Offer does not include batteries, Bluetooth devices, memory cards and other select items. Manufacturers’ warranties available on select items only. Accessories may be returned within the first 15 days after purchase with original receipt. The accessory as well as its packaging must be in its original condition for return. We are not responsible for shipping charges to and from. Customer must obtain a Return Authorization Number to return or exchange.
Ordering
For your convenience we have made it possible for you to place an order with us online through our secure server.
Payment, Pricing & Promotions
We accept VISA, Master Card, Discover, American Express, Google Checkout, and Standard PayPal. We will not accept any other form of payment. We do not charge a surcharge on any credit card transactions. Payment must be made at the time of check out or your order will not be processed. All pricing and promotions are subject to change without notice.
Viewing Orders
You can view your order by logging in to "My Account". When placing an order for a device repair your FedEx or USPS tracking number will be delivered to the email account provided.
Updating Account Information
You may update your email address, shipping address or password at any time by visiting "My Account".
Shipping
We're proud to offer several different FedEx and USPS shipping solutions on every order. In the event that you need your order to arrive faster, we offer the following shipping options and upgrades for a fee. You must properly package your device as JABBER JAW MOBILE LLC, at Fix-iPhones.com will not be responsible for lost or damaged devices during shipping. If you choose for us to pay for the shipping to and or from our facility, we are not implying responsibility for the device as we cannot control or guarantee safe delivery. Delivery may occur via a method other than FedEx or USPS in some instances due to location or to unsure delivery in a timely manner. Any unclaimed, returned shipments, or wrong addresses provided resulting in return shipments is the sole responsibility of the owner. The shipment will only be reshipped after we receive payment for the reshipment charge. Shipping labels have to be generated manually, so often they do not arrive immediately.
Insurance
We do not offer insurance on these packages, and are not responsible for any lost, damaged, or stolen items while in the care of the shipping carrier. We recommend that you add insurance to your shipment each way to cover the amount which you feel is reasonable. We are not responsible for any damage incurred because of improper packaging by the consumer when shipping devices to our facilities. Nor are we responsible for mishandling by the shipping company. We arrange for the shipping if requested, but take no other liability or responsibility for anything further which is out of our control. If you are unsure of or uncomfortable with our shipping options and features, then you should call us at 888-755-1115 so that we may attempt to accommodate your needs. Within the United states excluding, Puerto Rico, Alaska, and Hawaii: Standard overnight guaranteed to arrive next day, 2nd Business Day to get 2 business day delivery, and Express Saver guaranteed delivery on the third day
Puerto Rico
Priority guaranteed by next business day 5PM, and Economy guaranteed by the third business day at 7PM
Alaska
Priority delivery on or before the 2nd business day by noon, and 2 day guaranteed to arrive on the second business day by 7PM
Hawaii
Priority guaranteed to be delivered by the 2nd business day by noon, 2 day delivery guaranteed by 7PM on the second day.
We are proud to offer FedEx and USPS shipping on all of our products and services purchased from our website. We cover the cost of processing your order, handling and packaging the products you have ordered. ALL orders must be shipped via FedEx or USPS in a small box. We charge a flat rate to ship/return or just to simply return the products to you and/or the recipients you designate. When completing an order from our website for repair, and if you select the both way shipping option, you will receive an email with a printable label for shipping. When your product is fixed and ready to be returned, you will receive an email confirmation verifying that your order has been shipped, along with a tracking number which will allow you to track your shipment.
Regardless of how many pieces or your location, shipping for all repair orders is a flat rate. We process orders as they come in, and we work to ship all orders as quickly as possible.
Delivery options and charges
Shipping is non-refundable. Unless otherwise stated by us, all shipping options are an additional charge according to the price listed next to the option selected. The cost of the shipping will be charged and added to your order. We do not offer additional insurance. If you wish to buy additional insurance then you will have to make those arrangements.
Signature Requirement
For your security, FedEx may require a signature at time of delivery. Please select a delivery address where you can sign for your package when it arrives. If you cannot be at the delivery location during the business day, you may sign a FedEx door tag authorizing release of the package without anyone present.
Delivery to Alaska, and Hawaii, and U.S. Territories
We are proud to offer Next Business Day shipping to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands at an additional charge.
Delivery to P.O. Boxes
In some cases orders for shipment to P.O. Boxes may take longer to be approved. Delivery may occur via a method other than FedEx or USPS, in some instances.
Weekend Deliveries
FedEx Express deliveries are not available on Saturdays or Sundays. However, we use sophisticated shipping software to find alternative methods whenever we can to ensure that you receive your package more quickly. For example, if your order is activated on a Friday afternoon, and your home address is within close proximity of our nearby distribution center, we may ship your order via FedEx Home Delivery ground shipping to allow for Saturday delivery. In all cases, you will receive a shipping notification with a tracking number and real-time online order tracking. For questions or concerns regarding additional shipping methods please email us for a prompt response or call our 800 number. We will always do our best to accommodate you needs.
Holiday Deliveries
FedEx and USPS do not deliver on certain holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Your package will be delivered on the next regular shipping day following the holiday. For more details, see the FedEx Holiday Delivery Schedule.
Service Time
We pride ourselves with having the ability to provide same or next day service. This means that often we can repair your iPhone and turn it back around to you the same day in which we receive it. Your choice of return shipping will determine how quickly you will receive your iPhone back. Restrictions may apply. Terms subject to change without notice.
Communications
When you place an order, send an e-mail to us or call our offices you are communicating with us and consent to receive communications from us. We may communicate with you by e-mail or by any contact information you supply to us. You agree that all agreements, notices, disclosures and other communications that we provide to you satisfy any legal requirement that such communications be in writing.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of JABBER JAW MOBILE LLC, at Fix-iPhones.com and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of JABBER JAW MOBILE LLC, DBA RepairLabs at Fix-iPhones.com and protected by U.S. and international copyright laws. All software used on this site is the property of Fix-iPhones.com or its software suppliers and protected by United States and international copyright laws.
License and Site Access
JABBER JAW MOBILE LLC, at Fix-iPhones.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent by us. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of JABBER JAW MOBILE LLC, DBA RepairLabs at Fix-iPhones.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Fix-iPhones.com without express written consent. You may not use any meta tags or any other "hidden text" utilizing RepairLabs or fix-iphones.com's name or trademarks without the express written consent of JABBER JAW MOBILE LLC, DBA RepairLabs at Fix-iPhones.com. Any unauthorized use terminates the permission or license granted by Fix-iPhones.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Fix-iPhones.com so long as the link does not portray Fix-iPhones.com, or its products, services, or affiliates in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Fix-iPhones.com logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. JABBER JAW MOBILE LLC, at Fix-iPhones.com does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use Fix-iPhones.com only with involvement of a parent or guardian. JABBER JAW MOBILE LLC, at Fix-iPhones.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
User Review Posts, Communications and Other Content
Visitors may post reviews and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Fix-iPhones.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant JABBER JAW MOBILE LLC, at Fix-iPhones.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant JABBER JAW MOBILE LLC, at Fix-iPhones.com and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify JABBER JAW MOBILE LLC, DBA RepairLabs at Fix-iPhones.com for all claims resulting from content you supply. Fix-iPhones.com has the right but not the obligation to monitor and edit or remove any activity or content. JABBER JAW MOBILE LLC, at Fix-iPhones.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of Loss
All items purchased from JABBER JAW MOBILE LLC, at Fix-iPhones.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Fix-iPhones.com is not responsible for damages or loss during the shipping process. All shipping damage or loss claims must be directed to the shipping carrier that handled your device.
Fix-iPhones.com is not responsible for data lost on a device during the repair process. Customers are responsible for keeping a reliable backup of their data in case of data loss.
Product Descriptions
JABBER JAW MOBILE LLC, DBA RepairLabs at Fix-iPhones.com attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by JABBER JAW MOBILE LLC, at Fix-iPhones.com itself is not as described, your sole remedy is to return it in unused condition.
Screen Protectors and Cases
In some instances the screen protector or case must be removed to complete the repair. JABBER JAW MOBILE LLC, at Fix-iPhones.com is not liable to protect or replace a screen protector or case damaged or removed in the course of a repair.
Pricing
Except where noted otherwise, the Regular Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The Regular Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.
Disclaimer of Warranties and Limitation of Liability
This site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by JABBER JAW MOBILE LLC, DBA RepairLabs at Fix-iPhones.com on an "as is" and "as available" basis, unless otherwise specified in writing. JABBER JAW MOBILE LLC, DBA RepairLabs at Fix-iPhones.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, JABBER JAW MOBILE LLC, DBA RepairLabs at Fix-iPhones.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. JABBER JAW MOBILE LLC, at Fix-iPhones.com does not warrant that this site; information, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or e-mail sent from Fix-iPhones.com are free of viruses or other harmful components. JABBER JAW MOBILE LLC, at Fix-iPhones.com will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Water Damage Repair Disclosure
Water damage repair includes diagnostic and ultrasonic cleaning. We do our best to complete the repair with only cleaning and much of the time no further work is required and no additional parts are needed. If additional repairs are necessary, however, this service will have to be purchased in conjunction with the water damage repair charge. We guarantee the device will either be fully functional or functional upon the replacement of the requested damaged parts. On rare occasions the device will not be repairable, in which case you will not be charged for the service. Shipping charges if any are still due and chargeable. It may take extra days to run tests and complete multiple washings depending on the severity of the damage. We are not guaranteeing same or next day repair on water damage, as time often does not permit. Our intention is to repair the device on the same day as it was received but in some cases it is not possible. Should you decide to not purchase any further parts, once that we have tested and verified the functionality of the device, you are still required to pay for the service alone.
iPad Repair Disclosure
Due to the nature of the repair process for most iPad repairs, your repaired iPad may exhibit minor imperfections on the edge of the frame. For most repairs, the casing must be opened and in this process, there is a slight possibility of imperfections left when the iPad is reassembled. These are left generally when the back housing is already damaged and the customer has opted not to replace the previously damaged back housing. In addition, screen protectors must be removed from the iPad to complete most repairs, and RepairLabs at Fix-iPhones.com is not liable to replace a removed screen protector.
Return Policy
Customer satisfaction is a very high priority for us. If your device was repaired and you are unsatisfied with the result please contact us at 1-888-755-1115 to arrange a solution and to have the product shipped back to us if necessary.
Applicable Law
By visiting Fix-iPhones.com, you agree that the laws of the state of Kansas, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and JABBER JAW MOBILE LLC, at Fix-iPhones.com
Site Policies, Modification, and Severability
Please review our other policies posted on this site. These policies also govern your visit to Fix-iPhones.com. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. On rare occasions the product is unrepairable, in which case you will not be charged for the service. Shipping charges, if any, are still due and chargeable.. We do not guarantee that we can make the repair. If we are unable to make the repair we are not liable for loss of use or time. JABBER JAW MOBILE LLC, at Fix-iPhones.com may need to reach customer for questions and further instructions on how to proceed with the repair or service. We cannot be responsible for lack of customer availability and customer understands that no communication may hinder the repair process. Customer further understands that additional parts or services may be required to complete repair, and that customer is responsible for paying these fees and costs. Should you decide to not purchase any further parts, once that we have tested and verified the functionality of the device, you are still required to pay for the service alone. Product may have unforeseen damage or may need additional time for repair and or diagnosis. Although we do our best to complete the repair on the same or next day, sometimes do to the circumstances we are unable to provide such a time line. We will not be held liable for loss of use or any other claim due to added time needed to make repair nor are we guaranteeing a same or next day repair in this situation.
Our Address
- 804 E. Mount Vernon
- Wichita, KS 67211
- http://www.Fix-iPhones.com
